Didn't ask me anything other than confirming my name and where I was located, and then proceeded to give me job info and requested an interview.
Senior Customer Service Manager Interview Questions
33 senior customer service manager interview questions shared by candidates
Give an example of a time you used data to solve a problem.
What does customer service mean to you?
My career goals
Give and example when you have taken responsibility for your team's actions?
Example of an instance I had to deal with a difficult team member.
Nothing unexpected. Same questions asked about a dozen times from different people.
A lot of focus on bug fixes, few on KPI and team management, very little questioning on customer service, however, as mentioned above this may be down to interviewers not having/understanding customer service experience or the customer journey.
Describe a time that you initiated a process on your own to help the company grow and what were the results?
Eine Präsentation zur Ausrichtung des Customer Service, ohne die entsprechende Struktur des Unternehmens richtig zu kennen.
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