They asked for examples of the most challenging customers and cases handled in previous jobs and what it took to resolve them.
Senior Support Engineer Interview Questions
896 senior support engineer interview questions shared by candidates
About previous job experience
What are the HTTP methods?
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
Can you tell about your experience?
Experience, personal interaction, work habits
I was asked about Java, even though I don't have anything about that in my resume
Language skills were tested in mail writing
Questions were mostly focused on my experience and what I would do under certain conditions.
Handover failures and RLF causes ? and debugging?
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