Why do you want to work for M & S What do you think would make a good customer experience Tell me about yourself
Service Assistant Interview Questions
4,177 service assistant interview questions shared by candidates
What your plans for the future?
What is expected of a Customer Service Assistant.
A situation where you were faced with a problem and overcame it.
Give an example of when you performed well under pressure.
Any experience with Visio - what about Excel - can I do VLOOKUPS how about macros
examples how my recent experiences met the criteria.
tell me about a time you had to follow a rule or policy that you didn't agree with
The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
What does good customer service mean to you?
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