In an interview for a service coordinator position, you may be asked questions that explore how you handle people — both customers and co-workers. You may be asked questions about how you manage your workload. As these positions are often heavily customer-focused, your people skills will likely be a popular topic during your interview.
I don't recall any specific questions, because none of the rounds were behavioral based. It was more a competency based style. It felt like they were more interested in finding the candidate that best fit their company culture than finding an expert candidate. It was all very conversational and comfortable. It was actually all very enjoyable. I was very upset to learn I hadn't been selected because it seems like a great place to work!
Describe a time you handled a stressful interaction with a client
Tell us about a time you took feedback from a supervisor and used it to change your approach going forward.
Tell me about yourself.
Why are you interested in this position? What health services experience do you have?
There was a point where we were broken up into groups and had to write down what we would do in a certain situation, then discuss as a group what we would do in the situation. The situations were all customer service based. One of them was something along the lines of "You work at a cafe and one of your regular customers is $5 short of the bill. They say they can pay you back tomorrow. What do you do?"
There were several questions regarding work environment (this position will consist of little in-person interaction, and be mostly via e-mail).
What do you know about XY Planning Based on your research?
aske dme to give examples of different situations I faced in past
Standard competency questions/more conversational
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