A lot of pointers on youtube. Must watch to prepare!
Service Delivery Manager Interview Questions
1,005 service delivery manager interview questions shared by candidates
How do you explain the cloud to 5 year old? What use case speaks to you with IoT? What would be the best next product for Microsoft?
What are your priorities in the role for the first 6 months
30-60-90 day plan
Give the case, what do you think are the main issues nd how would you solve
There were no unexpected questions. All interview questions were in line with the job description and my experience.
Having never worked at this specific airport i was asked how I would work the lines at a specific point when there was a rush of passengers and i was not given any instructions for the company rules and regulations. This made the question wide open for interpretation whenI know there are strict guidelines for these situations
All around Incident and problem management. And willingness to do night shift and 24 hrs support. Remember you will be only SDM supporting > 5 - 10 clients at a time with no backup coverage.
Describe a challenging customer and what you did to X, Y, Z...etc
Why do I need to invest in hiring you when your experience is below requirement of the role?
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