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Service Delivery Manager Interview Questions
1,005 service delivery manager interview questions shared by candidates
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How would I deal with a Team member who was given a task and had said they had done it only for the Client to come back to us to say they are still awaiting the result related to the task. Then when approached the team member said they would get it done,then confirmed they got it done only for the client to chase again after.
Very simple and dot on ITIL process. 1. Service response time? 2. SLA 3. OLA 4. Also if you are unlucky like me to have the same interviewer be prepared for UBER ride question lol
They would start from referencing your resume, then on your competency skills
Depth of technical knowledge in the business
Prepare yourself based on your experience and past improvement
Describe a recent project you worked on?
Tell us about a time you have had to deal with a conflict within the team
Tell me about a difficult stakeholder you've had and how you dealt with the situation.
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