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Service Desk Manager Interviews

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Service Desk Manager Interview Questions

"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."

136 service desk manager interview questions shared by candidates

Interviews were open-ended discussions outlining my experience in comparison to this particular role. The hiring managers were absolutely fantastic, professional and also accommodating for time / availability, as well as the current environment with many people working remotely. The first manager discussed my technical experience, the second manager discussed my leadership / management background, and the third manager discussed my project management and ITIL knowledge, as well as big picture directions the company was taking.
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Technical Service Desk Manager

Interviewed at UnitedHealth Group

3.4★
Aug 14, 2020

Interviews were open-ended discussions outlining my experience in comparison to this particular role. The hiring managers were absolutely fantastic, professional and also accommodating for time / availability, as well as the current environment with many people working remotely. The first manager discussed my technical experience, the second manager discussed my leadership / management background, and the third manager discussed my project management and ITIL knowledge, as well as big picture directions the company was taking.

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Glassdoor has 136 interview questions and reports from Service desk manager interviews. Prepare for your interview. Get hired. Love your job.