A client complains that their wireless keyboard and mouse are not working. What would you check first?
Service Desk Technician Interview Questions
1,558 service desk technician interview questions shared by candidates
Nothing too intense, more of get to you know type interviews to make sure the fit was right. Technical questions were pretty basic (what do you check for when the internet stops working?)
How do you repair a computer when there is no internet or tools.
How to reimage a laptop
Never got the chance to hear their quetions.
The standard interview questions about my skills, what kind of job I'd like to do in the future, what's my passion/interest. On a couple of questions, I asked for elaboration, and he gave me basic scenario situation. Inquired a little about my personality and if I worked better in a group vs individually.
There were no difficult questions really. The process was straightforward.
How do you handle difficult customers?
How would you explain a complex topic to a client without technical knowledge?
How would you handle stress?
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