How would you react if…
Service Desk Technician Interview Questions
1,558 service desk technician interview questions shared by candidates
2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?
Basic Technical questions and customer service questions
How would you troubleshoot a user whose PC doesn’t turn on? (this was the only technical question.
What is your definition of biblical marriage?
Your background, experience, and any certifications you possess
What skills do you bring to the table that qualify you for this position?
What would you do if a user tells you taht their mouse is not working?
Are you experienced with solving technical issues over the phone?
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