What would I do if a printer wasn't working? Asked me scenarios to find out how my troubleshooting thinking/skills were.. Forgot the rest of questions
Service Desk Technician Interview Questions
1,558 service desk technician interview questions shared by candidates
Tell me about your hobbies? What would you do if a employee came with the same problem everyday. What steps would you take is a high level employee had their device compromised.
What made you want this job?
Technical help desk questions related to laptops, network, MS products and interactions with customers.
When would you use Excel and when would you use Access?
How do you get to Task Manager?
How would you describe a bad customer experience and what did you do to exceed their expectations?
Most of the questions I were asked weren't overly complicated, they were more oriented around my level of passion -- for technology, and for customer service. The experience was pleasant.
Why apply for this position?
Growth Plan/Goals
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