A service manager can work in many different sectors and departments. While you may specialize in one particular vertical, it is also possible to transfer your skills to a new niche. Expect to be asked about how you manage people, projects, and planning.
Es wurden keine fachlichen Fragen gestellt. Stattdessen lag der Fokus auf meinem persönlichen und beruflichen Werdegang sowie auf organisatorischen Themen wie Verfügbarkeit und Gehaltsvorstellung. Dadurch hatte ich den Eindruck, dass das Gespräch vor allem dem ersten gegenseitigen Kennenlernen diente.
They asked me a few business financial proficiency questions and questions about the scope of business management for previous positions.
Interview questions were basically regarding past experience and how to handle employee issues at the manager level.
Can you work straight for 23 hours?
How do you make ppl feel comfortable in an interview?
Tell me about your approach to dealing with different types of clients and situations.
Behavioral questions
What is your experience handling cooperation/politics on large enterprizes? Do you have experience leading cross-functional projects? What is your knowledge of ITIL and reporting best practices? How are your communication skills? Can you provide specific examples for these questions, highlighting challenges, how you overcame them, and the impact you had on the organizations you worked at?
Questions about your management style
Fit and behavioral questions revolved around prior experience, client management, team management, planning, etc. Business cases was a profitability case about a server company. There were business situation mini cases in three interviews which focused on client expectation management and team work. These get really intense so preparation definitely would help.
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