Service Manager Interview Questions

Service Manager Interview Questions

A service manager can work in many different sectors and departments. While you may specialize in one particular vertical, it is also possible to transfer your skills to a new niche. Expect to be asked about how you manage people, projects, and planning.

Top Service Manager Interview Questions & How to Answer

Question 1

Question #1: What is your approach to solving problems?

How to answer
How to answer: A large part of a service manager's role is to minimize disruptions to clients and the business. Start with explaining how you identify and manage potential problems, then give an overview of how you approach concerns once you've identified them. Talk about a specific problem you have faced in the past and outline what methods you used to solve it. Finish your answer by highlighting what lessons you learned from the experience.
Question 2

Question #2: How do you stay within Service Level Agreements (SLAs)?

How to answer
How to answer: This question allows you to elaborate on your project management skills. Mention specific techniques you use to track deadlines, timesheets, and budgets. Where possible, use specific examples. If an interviewer asks you about falling outside of SLAs, highlight how you manage client expectations while working with your team to get back on track.
Question 3

Question #3: Why do you want to work for this company?

How to answer
How to answer: As a service manager, you are an integral point of contact between clients and the company. Demonstrate that you thoroughly understand the services that the company offers. Give an example of something you admire about its product or service and be enthusiastic about contributing to client satisfaction.

9,290 service manager interview questions shared by candidates

She mainly asked me to provide my career background (I am currently a Senior Account Manager and have been in client services for years). I noted I was familiar with the company as a previous employer had utilized them to motivate employees. She expressed pleasure in the fact I was familiar with them. I noted I was excited they were SD based and I love how they promote fitness & health as a priority among company cultures. She then asked me several basic questions (day to day, etc.) -then she asked me what I was currently making from a salary perspective - and then she shut down and told me I may not be a good fit. I was pretty excited about the role. It was disappointing that an HR person shut out what could have been a pretty good recruit if they proposed them and put them in front of the actual hiring manager who probably understands what transferrable skills are and day to day activities. It felt like the HR person was nice but didn't have a lot of industry or career experience and went down a checklist not thinking about value that people can add to the company if maybe they aren't a fit for the job... or even thinking or asking, would you be able to have some wiggle room in salary. I got the sense they don't care about talent as much as saving money.
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Client Services Manager

Interviewed at American Specialty Health

3.1
May 30, 2020

She mainly asked me to provide my career background (I am currently a Senior Account Manager and have been in client services for years). I noted I was familiar with the company as a previous employer had utilized them to motivate employees. She expressed pleasure in the fact I was familiar with them. I noted I was excited they were SD based and I love how they promote fitness & health as a priority among company cultures. She then asked me several basic questions (day to day, etc.) -then she asked me what I was currently making from a salary perspective - and then she shut down and told me I may not be a good fit. I was pretty excited about the role. It was disappointing that an HR person shut out what could have been a pretty good recruit if they proposed them and put them in front of the actual hiring manager who probably understands what transferrable skills are and day to day activities. It felt like the HR person was nice but didn't have a lot of industry or career experience and went down a checklist not thinking about value that people can add to the company if maybe they aren't a fit for the job... or even thinking or asking, would you be able to have some wiggle room in salary. I got the sense they don't care about talent as much as saving money.

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