why do you want to work here
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
90,009 service representative interview questions shared by candidates
What was my availability
The interview was long but I was asked the most common question in an interview, where do u see yourself in 5 years?
Where do you see yourself in 5 years
The organisation lies under BPO industry and the major concern of this industry is to retain their employees on regular basis. Most of the interviewed candidates are either students. Thus, the interviewer always checks on the commitment of the employee towards the organisation. Eg: I was pursuing my BBA while I was interviewed, so the question to me was how will I manage my studies along with the 8-hour job.
Tell me about yourself
Are you willing to extend your time just in case of necessity?
Is $45-48K as the base ok with you?
General interview questions. What do you know about the company? What are your strengths? What skills can you bring to our company? Have you worked in customer service? Asks you about your prior jobs and how it relates to this one. Have you heard about the Canadian Tire Triangle credit card? (After this, the interviewer does a sales pitch on how they're rapidly expanding and how you can become a manager if you work for them).
Was I comfortable with an Entry Level Position
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