experiences and different cases, also needed to do a acting test of a customer calling in need of help, and then they checked how you could answer it correctly
Services Executive Interview Questions
1,825 services executive interview questions shared by candidates
-What is your experience?
Imagine a customer calls you informing he just arrived at his hotel and it is overbooked
What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
Do you expect to get tired by the routine of the position?
Why Booking.com?
Why did you choose Booking.com?
They asked, what I imagine the Job is about, if I have some experience in that field. I got to do two language tests (english and my language). After I have succeeded them, I was interviewed and got to do a practical test.
Give an example of how you would help a customer out if her hotel was fully booked?
How do you deal with angry customer? Do you have any questions?
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