what was my worst customer issue and how did Iresolve it
Services Manager Interview Questions
9,288 services manager interview questions shared by candidates
Left after waiting 30+ minutes, so I was spared from that nonsense.
Mainly interviewed around four key areas: 1. Customer Service 2. After-Sales Service 3. Team Leadership 4. Project Management One question was how to achieve buy-in or persuade a customer to purchase a more expensive part than what the competitor is offering.
What does customer service mean to you?
Where do you see yourself in the company?
What is your understanding of the private healthcare industry?
Describe a time at school or work where you face multiple problems are issues at one time. How did you face the issues, what were your solutions and how did you implement the solutions?
You have seen another associate stealing merchandise what would you do or who would you contact?
How do you handle customers that you've had prior problems with?
What's your 30-60-90 day account development plan? Yes, it's true - they did ask this question.
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