How would you handle a call about a customer that just broke the screen to their iPhone.
Software Engineer At Interview Questions
4,577 software engineer at interview questions shared by candidates
tell me about a difficult situation u have experience, and how was it restored?
How would you explain to a customer about performing a certain troubleshooting step when you know that they don't know much about computers?
What was your biggest weakness at your previous job?
Describe the difference between Bluetooth and Wireless. I stumbled over that one....
Where is the apple headquarters?
The customer service part is a breeze for me. Emphathize with each role play they give you. The tech questions were more difficult. included explaining RAM to an old person, what would you do if your phone email wasn't working?, is RAM Volitale or stable, what is WIfi, what is Bluetooth? some of these questions I would not know if I didn't look up first. They are definitely looking for you to acknowledge the callers personal problem first though. Which is probably most important. They can train you on their equipment but it is hard to teach interpersonal skills if you don't have them to begin with....
This caught me unaware as I have never heard it before. "How would I know as a I manager talking to you if you are having a stressful day"
How inwouldnreact to an ongoing problem and communicate rage information as outlined
When is a specific time that you had to balance commitments?
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