Role-play scenario: you are expected to respond to this woman's concerns as though you were an Advisor. A woman calls on the first day of her honeymoon in Hawaii and discovers that a water bottle has leaked all over her iPhone. The phone is dripping wet, has powered off and the customer is extremely distressed about the recent photos she took on her wedding day.
1. General questions: Why did you apply for this position? What do you expect from this position? Why apple? Are you familiar with tech products? 2. Role play questions: How would you react to an angry customer? Tell about your previous experiences with customers or under a stressful situation. How do you monitor your success? What are the things most attracted you to apply at home jobs? What do you think will it be most difficult with the job?
Basic iOS troubleshooting questions and critical thinking
How would you describe WIFI to a 10 year old boy
How would you help someone set up there iPod if they were angry and impatient.
HELP WHEN I TURNED ON MY PHONE TODAY EVERYTHING WAS GONE!
I dropped my phone in water and worried it wont turn on.
What would you tell a customer who just got off a plane and they can't send any messages or call out?
You have experience in customer service, so you must have come across an upset caller once or twice. How do you handle upset customers?
Role play question: I just received my new ipad, however I didn't get a receipt. Do you know how I can get a receipt? How about a paper receipt?
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