I was expected to simulate chat help with two different customers at once. The questions asked by those "customers" were ones I couldn't possibly answer without training.
Software Engineer At Interview Questions
4,577 software engineer at interview questions shared by candidates
What would you do if someone cracked their iPad screen when they bought it as a gift for their anniversary the next day?
What would you do if your wireless printer wasn't connecting?
Tell me what is more important .. great customer service or fixing the customer's problem?
Tell me a time where you had a very upset customer, and were able to go above and beyond to help them out and resolve the situation?
Tell me how you would explain troubleshooting an Ipod/Ipad/Mac to someone with a language barrier or someone who's not technically savvy.
Give me an example of a time when you performed great customer service?
Nothing to difficult, How would you deal with a particularly difficult customer? View Answer What skills do you bring to this position. View Answer Explain SMTP
cant say I have worked in mobile retail foe two years so I have heard about everything.
They really did not care if you were not a computer expert. They tought you everything you needed to know.
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