Describe a time when you had to sacrifice customer service for business needs.
Store Assistant Interview Questions
6,682 store assistant interview questions shared by candidates
Lots of questions about how I responded in different situations, giving examples of actual situations.
Why do you want to work for Starbucks?
Coaching examples, tools I used daily, more “big picture” questions. Where I saw myself in 3-5 years.
STAR format. Situational questions that all align with the core beliefs/mottos for store managers in the job description.
What is the biggest challenge and how do you solve it?
give an example of a time you had to deal with a controversial situation, what was the situation, who did you involve, how did you go about it, what was the outcome, what information did you use to make a decision what if anything would you do different in the future
There was no difficulty answering their questions.
None of the questions were unexpected.
Most questions were just situational questions....Tell me a time when? I have worked retail for many years and all my answers revolved around customer satisfaction. The store manager who interviewed me pretty much told me that my customer satisfaction answers didn't matter because I won't deal with customers as management- my goal is to train and teach employees. I have never seen a business when customer satisfaction skills are not necessary and when management doesn't deal with customer concerns/complaints.
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