They will ask 13 questions typically how would you deal with an upset customer. Name a time you have to complete a task or deal with a policy you didn't agree with etc. Each question is graded 1 to 5, five being exceeding expectations. They typically look for someone with and average score of 35-40 to be considered for a job.
Nothing was too difficult
Tell me a time
Name a specific time you were criticized for a decision.
Tell me about a time when you had to resolve a conflict between to coworkers.
Describe a time when you needed to resolve a customer complaint
Tell me about a time when you had to make a decision based on conflicting information? What did you do? How did you come to that decision?
Tell me about a difficult situation and what was the outcome?
Tell me about a time when you had to make a decision with little to no information about the circumstances of the situation.
Situational questions
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