They asked about complex enterprise clients I've worked with. There were many situational questions of how I've dealt with certain situations such as how I've turned around clients that weren't adopting the tool, or how I've grown certain accounts. I was asked about my book of business and was tested on my knowledge of DocuSign via a presentation.
Why DocuSign?
From recruiter: - Tell me how you landed your last job - What was the hardest customer situation you faced? - Why Microsoft? - Why you? From managers: - Tell us a bit about yourself and what do you think you are going to do in this position at Microsoft. - Tell us about the biggest problem with your biggest customer. - What do you know about SAAS and other cloud services? - Tell us about when you were requested to learn something fast? How long did it take you? - If you get the job, what do you think is going to be your biggest challenge? - How were you measured as a Customer Success Manager? What were your KPIs? - What do you think you are going to do in the next 2-3 years? - Why Microsoft?/ Why you? - What cloud software do you know at Microsoft?
Preparing a Dynamics 365 case study for a customer
What is your favorite movie?
Why did you choose Microsoft?
Tell us a little about yourself.
Q: What would you say others would consider your biggest weakness?
They asked me about my previous employers, what I enjoy doing outside of my work environment, what drives my work, why I'd be a good fit for Customer Success.
He asked if I could speak the language
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