Support Analyst Interview Questions

5,374 support analyst interview questions shared by candidates

Initial phone screening interview was done on the same day. (General questions regarding resume and availability) Was called by Manager next day to discuss my resume. Questions asked: General questions regarding my background and academics. Why and how did I choose my Master's degree? Describe my learning during my Master's degree? Which courses did I enjoy the most? My understanding of the role advertised? Was called in next week for face to face interview. Due to my medical background, I was advised there will be a clinical team member present during interview. Interviewed by Clinical QA manager, Support Manager and HR. General questions regarding background, my knowledge and understanding of company's products, my understanding of role and overall attitude towards work and role. Was called in next week to have face to face meeting with the Managing Director who after initial general questions regarding my understanding of the role and products offered a split role. Suggestion: Read about the company for a better interview experience.
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Support Analyst and Mapping Consultant

Interviewed at Pen CS

3.2
Aug 12, 2021

Initial phone screening interview was done on the same day. (General questions regarding resume and availability) Was called by Manager next day to discuss my resume. Questions asked: General questions regarding my background and academics. Why and how did I choose my Master's degree? Describe my learning during my Master's degree? Which courses did I enjoy the most? My understanding of the role advertised? Was called in next week for face to face interview. Due to my medical background, I was advised there will be a clinical team member present during interview. Interviewed by Clinical QA manager, Support Manager and HR. General questions regarding background, my knowledge and understanding of company's products, my understanding of role and overall attitude towards work and role. Was called in next week to have face to face meeting with the Managing Director who after initial general questions regarding my understanding of the role and products offered a split role. Suggestion: Read about the company for a better interview experience.

> Describe about yourself > Why do you want to join PenCS? > What product were you supporting? > What were the challenges in your current/previous work and how do you overcome those challenges? > How much knowledge you have in SQL? > Have you worked with APIs and UAT?
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Technical Support Analyst

Interviewed at Pen CS

3.2
Aug 17, 2021

> Describe about yourself > Why do you want to join PenCS? > What product were you supporting? > What were the challenges in your current/previous work and how do you overcome those challenges? > How much knowledge you have in SQL? > Have you worked with APIs and UAT?

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