Scenario based questions (i.e. printer won't print - what is the first step in troubleshooting?).
Support Analyst Interview Questions
5,364 support analyst interview questions shared by candidates
In the first interview, it was online where a manager and HR person asks behavioural questions, such as tell me a time where you faced to a difficult situation and how do you resolved, how to cope with stress and etc
What does good customer support mean to you?
Tell me about yourself? Why should Ally hire you?
What do you know about Medtronic as a company?
What can you do with a pencil, other than write with it?
The most difficult question asked of me was what would I do if a computer powered off and wouldn't power back on. The only other technical question asked was if I knew how to unlock accounts via Active Directory
Explain in detail your idea of ERP
How do you handle yourself in stressful situations?
Of the five principles which one do identify with most and why?
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