Variety of "what if..." questions.
Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
Describe a time when you helped a customer solve a technical problem?
Analyze a company and analyze their financials to present and defend whether or not you would recommend a client buy it.
What files can you upload in intune for app deployment? Provide step by step process.
The only question they asked me was a scenario type question. If this happened what would you do? Then I would answer and reply was "what if that didn't work?" then I would answer and get same reply. This went on for about 30 minutes and I understand their intent but it was pretty ridiculous. No questions about my previous technical skillsets or experience supporting customers. By the end of interview I didn't want to work there anyway.
Do you have experience in a client-facing role? Do you have experience with APIs?
The mock support call took me off guard considering the interviewer wanted me to guide a frustrated client through an undisclosed problem with an undisclosed app, giving me one to two word answers. I tried to better narrow down the problem with 5 or 6 questions as to if there were any error messages, or if they could better describe the problems they were having. Every response was vague, and I knew the point was not to solve the problem, but to test my comfort level in finding a resolution. After about 2 minutes of probing with questions, I deferred to transferring them to my support manager to better assist them. That's when the interviewer said, "I'll hold ...". Then, dead air for about 5 seconds. I broke character at that point, not knowing where to go from there. Did she expect me to come back on the line impersonating some fictitious support manager? I was baffled. I am still baffled, but now it makes me laugh. The interview was over shortly thereafter.
Say you inherited $5 million tomorrow, how would you invest it?
Situational Question, for example, if something happened to the server what would you do,etc
Give me one example from your previous expereinec where you made a mistake and how did you rectified that ?
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