Scenario #1: Below are three client emails that you may potentially receive as a Client Support Analyst. Please respond to the client in a manner you feel is most appropriate – both addressing the questions/concerns and providing a solution, if applicable. B. A client flags that you have been unresponsive -The client emailed twice within two days (following up on the same email chain) and noted that he/she not responded to. They inquired as to whether or not ListenFirst supports TikTok. We don’t at this time, but we hope to later in 2020. C. A client is having trouble using the platform to solve for a specific problem. You are in a back-and- forth email discussion with the client about the functionality of the tool and feel he is still confused. How do you alleviate the issue? Scenario #2: We just signed Calvin Klein as a new client and our Account Executive just introduced you as the Client Support personnel on the account. It is your responsibility to ensure the client’s account is fully set- up prior to your in-person training with the CK team two weeks. To successfully onboard the client, you will need them to fill out an onboarding sheet with a list of users they wish to have access to the platform, all the brands they wish to track, and a break-down of the custom brand-sets they would like to have in their account. How do you start the process with Calvin Klein via email?
