Technical interview consisted of working through a Q/A session testing my knowledge of Linux. This was followed up by placing me in a scenario where I was presented with some customer support ticket problems, and I had to show how I would react to the problems in terms of how I would go about resolving them. How did I arrive at resolution? How did I request information from the 'customer'? What information did I request from the 'customer'?
Why are you interested in this position? Do you have experience with SQL? Describe some of your past professional projects.
When was a time there was issue you did not how to fix or could not fix and how did you handle it?
Why are you interested in working for Citadel?
Describe day to day support functions
What would you do if someone called in yelling?
Technical background Alot about what i did in my previous job where i saw myself in the future
What is Active Directory Domain Services?
Tell me about yourself How do you handle difficult situations
There were no difficult or unexpected questions. The typical interview questions were asked, including "why are you interested in this position?" and "why are you looking to leave your current position?". The hiring manager asked reasonable questions related to skills and concepts.
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