What is your definition of customer service? What makes good customer service.
Support Associate Interview Questions
4,762 support associate interview questions shared by candidates
Roleplay scenario; You are helping a customer try to login into their email.
Questions about my previous work and my knowledge. Questions about the start date, if I’m willing to move etc. (I was still in Germany)
Asked about experience.
More of an open conversation with the recruiter explaining the job, the location, and the culture. Very laid back culture from what I could tell. The phone recruiter seemed cool and would have like to move on to the in-person with him and his team.
Tell me about a time when you had a difficult interaction with a customer. How did you resolve it?
Define world class customer service
What do you see yourself in 5 years. What are you most proud of for the past years. How do you deal with a difficult customer. What do you look for in a manager. What will you miss about your old job. What is your learning style.
How would you describe yourself as a person?
Can you please explain your background.
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