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Support Engineer Interview Questions

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Support Engineer Interview Questions

Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.

Top Support Engineer Interview Questions & How to Answer

Question 1

Question #1: Name some of the latest processors and other popular upgrades for computers.

How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2

Question #2: Talk about a time when you solved a problem with a difficult customer.

How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3

Question #3: What is overclocking?

How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.

21,823 support engineer interview questions shared by candidates

These are some of the questions I remember, if I was asked a questioned I didn't know anything about he was happy to move on and gave me the benefit of the doubt, unfortunately for me I did this a few too many times. :( • Name Common port numbers and if they are UDP or TCP? • HTTP codes, name some and explain what they are? • What is and Explain MFT? • What is and explain DHCP? • Basic DHCP configuration? • What happens when a client makes a DHCP request, explain in detail? • Explain what happens in a TCP handshake? • Explain DNS and its main use? • What is sysprep? • Explain what a default gateway is? • What is the difference between a domain and a workgroup? • Active directory basic configuration? • What are the types of RAID and explain what each does? • What is the registry function?
avatar

Windows Cloud Support Engineer, Amazon Web Services - Dublin

Interviewed at Amazon

3.5★
Mar 31, 2015

These are some of the questions I remember, if I was asked a questioned I didn't know anything about he was happy to move on and gave me the benefit of the doubt, unfortunately for me I did this a few too many times. :( • Name Common port numbers and if they are UDP or TCP? • HTTP codes, name some and explain what they are? • What is and Explain MFT? • What is and explain DHCP? • Basic DHCP configuration? • What happens when a client makes a DHCP request, explain in detail? • Explain what happens in a TCP handshake? • Explain DNS and its main use? • What is sysprep? • Explain what a default gateway is? • What is the difference between a domain and a workgroup? • Active directory basic configuration? • What are the types of RAID and explain what each does? • What is the registry function?

Basic Windows questions like DNS, Active Directory, Group Policy, workgroups, Kerberos, NTLM and so on. Then we switched to network, IP address structure, NAT, TCP headers 3-way handshake and the like,expect very basic things in very deep detail.
avatar

Cloud Support Engineer

Interviewed at Amazon

3.5★
Jan 21, 2016

Basic Windows questions like DNS, Active Directory, Group Policy, workgroups, Kerberos, NTLM and so on. Then we switched to network, IP address structure, NAT, TCP headers 3-way handshake and the like,expect very basic things in very deep detail.

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