A scenario question, Database on server A is unable to connect to server B on the same domain.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,833 support engineer interview questions shared by candidates
What is the salary that you expected?
About Citrix and xendesktops, VC, VOIP, server side, basic of networking etc... current org work experience and what was the current job role, current employee count etc...
why are you looking for change where you already working in product based company
They asked typical questions.
Just basic questions about your current job roles & responsibilities, some situation based, etc. There can't be anything technical as this role doesn't required any technical knowledge. Best for people coming for L1 support or BPO. If your coming from Production Support etc where you use Database or Scripting etc, don't come here. You lose all your skills.
Reverse a string count the no. of character in a string
Asked be to explain SAAS.
It was an approach of what i do. the common HR questions (what do you do, why do you want to leave your current job) nothing technical.
What is SIP?what is the ADPP?
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