DHCP, DNC, IP, Subnet, Troubleshooting questions.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,833 support engineer interview questions shared by candidates
tell me about a critical situation you faced before with client and how did you deal with it? do you think you could have done better in this situation?
Different Between UDP and TCP
What is the absolute minimum you would work for?
they looked for problem solving skills - scenario based
Soft-skills were tested: How to handle customers; employees; managers; in various scenarios.
Tell us about your past jobs.
what do you do when an application crashes have you used sysinternals tool Tell me about SQL Server Profiler What are the steps you take when not able to connect to a server. What are the advantages of stored procedure what is a virtual memory? What is a domain (eg: active directory domain) Why you prefer support over development?
What kind of support would you prefer proactive or reactive?
Work culture and the technical stuff. after there was one more technical round in company. Client interview was taken from US and after there was one more technical round in company and finally the HR discussion round for the package discussion.
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