Tell me about a time when....
Support Representative Interview Questions
5,788 support representative interview questions shared by candidates
Questions were all behavioral. Scenarios based from previous work experience
Tell me how you spend your weekends here?
What was your most favorite and least favorite thing about your current position?
Tell me about a time you had to handle a difficult technical issue and what was the outcome? Role Play Scenario: Walk me through how you'd troubleshoot w/ a customer that has new software available on an application they are using? If I am not near a charger, how can I preserve my battery? Tell me about a time you could not deescalate an irate customer, what was the outcome, and how would you handle it differently? Why do you want to work from home? Other questions pertained to availability and abiding by company guidelines.
why do you want to work with us >?
If we were to talk to your previous boss at X company, how do you think they would rate you from 1-10?
Where do you see yourself in 5 years?
If your given 2 issue to handle, and both customers say there're issue are equally as important how would you determine witch one to do first? How will you handle that situation?
Tell me how you would handle an angry customer
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