Basic questions regarding my experience were asked, as well as a few situational questions. Example: The interviewer asked me what kind of relevant experience I had and she also asked me a question along the lines of "Tell me about a time where you had to make a difficult decision. What was the decision, what made it difficult and how did you decide?"
They focus heavily on customer service
What is a movie I should see next, and why? (Give a good answer if you get this one)
Describe a time when an angry customer called. How did you manage the call and what was the result?
Reason for applying with PNC.
Introduce yourself, about Dialpad and why you think you are fit for this job?
Where you see yourself in 5 years
Can you sale me a $255 payday loan to a customer who wants a $5,000 installment loan
Asked about goals and aspirations and ask you to sell a calculator to the manager to see your sales skills
They use the STAR method. I personally think it's way to formulaic to really give a candidate the opportunity to express who they really are, instead they are way too worried about "answering" the questions "right". I am not really sure it helps them hire the best, just someone really great at interviewing.
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