Please describe your customer service experience; list a time you dealt with a particularly upset customer, what was it regarding, how did you handle it, and what was the outcome?
Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
Mostly scenario questions; what I would do in various situations
How would you wire a light switch?
The usual stuff in interviews
Mainly Discussed about my previous Experience.
How would you handle stressed customers? what would you do to calm them down?
Was there ever a time that you owned up to something?
Q1: A woman is looking for urgent childcare in Brighton but we only offer services in London. Write a reply to her e-mail. Q2: A woman is looking for childcare for her 3 kids but hasn't heard back from us and is visibly annoyed. We haven't been able to find a nanny for her yet who is available 5 days a week. What do you tell her via e-mail? Q3: A nanny needs to cancel her shift because she has an important exam coming up. What do you tell her and what should Koru Kids do? Q4: Calculate how much a nanny should be paid based on her salary and hours. How many hours would she have to work to get paid £150? Q5: Rank e-mails based on the highest and lowest importance and explain why. Q6: You receive notes about an interview with a nanny. Write a summary to send to prospective families who are looking for a nanny.
If you could pick one niche that you're passionate about and explain it to me, how would you describe it?
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