All the usual - tell me about yourself, how would you deal with various situations etc
Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
Interviews were very character based- you can tell the company cares more about personality and character than experience (which is amazing!) Was even told, "you can teach someone anything, but you cannot teach them how to work with others."
Describe how to delete an app of on an iOS device?
How would you walk a contact through moving an app to the Home Screen, deleting other apps, and deleting a folder? (Mock customer simulation)
What is your knowledge about iphone?
Explain how you handle customer above beyond.
Customer is having issue with battery, how can you resolved the issue?
Do you have any experience with technical support experience?
How would you assist a customer to hook their bluetooth speaker up to their Iphone? Which Iphone do I own? Familiar with Macbooks?
Why support?
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