Many questions about previous experiences, situational questions, culture fit questions. For example: Tell me when you need to handle a difficult client. Tell me when you encounter a technical issue. How do you prioritize multiple task on a busy day? What do you do to handle stress? What do you do when you have conflicts with your colleagues?
All questions related to stats: basic stuff (mean, median, SD) to CV (coefficient of variation) and Gaussian distribution (bell curve) and other concepts
Is talking with customers something you are comfortable doing?
What operating systems and devices are you familiar with?
What experiences have you had that would benefit you in this role?
the difference between a good customer service and a excellent customer service
Tell me about a time when you had to deal with an irate customer. How did you solve it?
Why do you like to work for us?
Video Interview: 1. Give a brief introduction about yourself. 2. Describe your relevante skills and experience for this role. Why are you the best candidate? 3. Share a time you interacted with a difficult customer. How did you handle and what was the result? 4. You have 3 tasks to complete: You need to call a customer with an answer, your manager ask you to run a report and your collegues ak for you help. What do you do first? 5. Provide an example you provided an exceptional customer support.
Can you give me an example of how you diffuse an uncomfortable situation at your previous job?
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