How do you handle when customer ask you to resolve query which you don’t know?
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,878 support specialist interview questions shared by candidates
Why do you want to join us
What is your biggest pet peeve?
How will you respond to an I rate customer
What were your monthly salary expectations?
Talk us through how you have gone above and beyond for a customer, ideally with a specific example with details
All programs wanted to know why I wanted to work at that program. The other major questions presented were situational: what would you do if..., etc.
Why should't we hire you?
Where do you see yourself in 5 years?
They were very interested in lived experience and stress management. Fitting in with the team was very important.
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