what is a challenge you've dealt with
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,892 support specialist interview questions shared by candidates
What is your weakness
Have you ever worked from home before and do you have your own space and equipment.
What do you plan on doing with your children while you are working for us? (Im female)
what's your favorite kind of kindness?
How much calls can you conduct during one working day?
Tell me about yourself.
No specific questions I can recall - but they were interested in their core values and what I thought about them, and what sort of experiences I've had that relate to them. Also, inquiring about my interest in technology and solving problems. It sounds like they care more about WHO you are, and your interests and ability to learn than your actual history with technology.
How would I deal with an irate customer?
If I asked you where is in Windows %appdata%
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