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Technical Support Engineer Interview Questions

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Technical Support Engineer Interview Questions

In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.

Top Technical Support Engineer Questions & How to Answer

Question 1

Question #1: What do you expect to be doing in a technical support engineer role?

How to answer
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you're interviewing.
Question 2

Question #2: What is the difference between SKD and API?

How to answer
How to answer: Interviewers frequently ask technical questions like this one. They're gauging your knowledge of the essential programs and processes you'll be using in your role as a technical support engineer. Your interviewer wants to know that you have the needed knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question 3

Question #3: What do you do when interacting with an unhappy or difficult client?

How to answer
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Be sure to demonstrate that you enjoy working with customers.

38,297 technical support engineer interview questions shared by candidates

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements
avatar

Technical Support Analyst

Interviewed at Hitachi ID Systems

3.3★
May 19, 2015

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements

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