In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.
1. If I were visiting your city, what fun things would you advise me to do? 2. Brief me on your customer service experience. 3. How would you handle an irate customer? 4. What does customer service mean to you? 5. Walk me through how to delete a word document from a computer. 6. Walk me through how to download instagram. 7. Walk me through how to reconnect my internet to my phone. Etc.
How would you instruct a new customer to open applications without having to go through a long process?
Direct them on how to do something (anything)
How to handle an app that isn't responding.
Discussed the beginning salary - it was acceptable, but quickly was able to advance to better pay.
Off the top of your head, without any training at all, how would you get help with your Apple product?
if its either people or Tech?
Mock Customer Service Call
This insurance policy service is responding very slowly to search queries, and searches impact other users. How would you solve this problem? What compromises does your solution introduce?
why you'll be a great fit for the Acturis team
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