"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
Q: Where do you see yourself in 5 years? Q: What item am I thinking of (this is the part where you play '20 questions', although you get less than 20 questions) Q: What do you know about the company? Q: What kinds of things do you do to keep up with current technology innovations?
What do you do if a caller asked to speak to a supervisor
How to troubleshoot a network
1) What would you do if someone called in stating that they were no longer receiving emails 2) If someone stopped receiving new emails, could not browse the internet or open up Lync, what might be the cause?
What can you offer in this company?
Who do you listen to?
Frist Round- JAM round Second Round- Apptitude and Communication Third Round- Operational round with HR fourth Round - Final HR F2F with HR
How would you deal with a difficult customer?
Can you speak Spanish fluently
I was asked about a time I received positive feedback from an employer or team members
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