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"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,183 technical support interview questions shared by candidates

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements
avatar

Technical Support Analyst

Interviewed at Hitachi ID Systems

3.3★
May 19, 2015

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements

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