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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

34,052 technical support interview questions shared by candidates

At the interview they ask specific questions related to the position offered; Degree of ease with call escalation, degree of expertise with the wireless world; smartphone, wireless router, static IP for remote cameras, email configuration like incoming and outgoing mail servers and so on. Then they give you a time limit to figure out the answer to about 25 questions.
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Wireless Technical Support Specialist

Interviewed at Rogers Communications

3.5★
Oct 24, 2016

At the interview they ask specific questions related to the position offered; Degree of ease with call escalation, degree of expertise with the wireless world; smartphone, wireless router, static IP for remote cameras, email configuration like incoming and outgoing mail servers and so on. Then they give you a time limit to figure out the answer to about 25 questions.

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