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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

34,052 technical support interview questions shared by candidates

Quick brain teaser. The numbers 1 through 6 are in play. Player A (the interviewer) chooses 4 of these numbers and arranges them in a given order. Player B (interviewee) has to guess the number that Player A has written down. After each guess, Player A tells B how many digits B has correct and how many of those digits are in the correct location. For example, if the number A wrote down is '2345' and B writes down '5346', A responds 'you have 3 of the digits correct and 2 of the locations correct'. This goes on until B writes down the correct number.
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Technical Support Engineer

Interviewed at Dropbox

3.9★
Jun 20, 2012

Quick brain teaser. The numbers 1 through 6 are in play. Player A (the interviewer) chooses 4 of these numbers and arranges them in a given order. Player B (interviewee) has to guess the number that Player A has written down. After each guess, Player A tells B how many digits B has correct and how many of those digits are in the correct location. For example, if the number A wrote down is '2345' and B writes down '5346', A responds 'you have 3 of the digits correct and 2 of the locations correct'. This goes on until B writes down the correct number.

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