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Technical Support Interviews

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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

45,760 technical support interview questions shared by candidates

Did you read the job description? This one caught me off guard and I felt the prospects of getting an offer slip away. Apparently how I was answering left the interviewer wondering if we were looking at the same job. -awkward-
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Technical Project Manager

Interviewed at Sealed Air Corporation

3.3★
Aug 9, 2018

Did you read the job description? This one caught me off guard and I felt the prospects of getting an offer slip away. Apparently how I was answering left the interviewer wondering if we were looking at the same job. -awkward-

On April 10, 2018 @ 2:00 pm ( 2 hour ) Please don’t be like me, don’t get too comfortable to the point where you are answering questions like the interviewers are your friends. I had prepared for the interview, I even know Ecobee’s product, prices, and printed out, HVAC Terminology, as well as troubleshooting topics. What I prepared wasn’t presented and I only have myself to blame. Please prepare by demonstrating the STAR format. S= Situation T= Task A= Action R= Result I focused on my sample questions and was hit with questions specific to my resume , my sample questions was related to my resume too but just different questions.
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Technical Support Representative

Interviewed at ecobee

3.2★
Apr 13, 2018

On April 10, 2018 @ 2:00 pm ( 2 hour ) Please don’t be like me, don’t get too comfortable to the point where you are answering questions like the interviewers are your friends. I had prepared for the interview, I even know Ecobee’s product, prices, and printed out, HVAC Terminology, as well as troubleshooting topics. What I prepared wasn’t presented and I only have myself to blame. Please prepare by demonstrating the STAR format. S= Situation T= Task A= Action R= Result I focused on my sample questions and was hit with questions specific to my resume , my sample questions was related to my resume too but just different questions.

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