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Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,200 technical support interview questions shared by candidates
What would you do if you urgently needed information from someone working in a drastically different timezone (who was almost certainly asleep)? (They asked me this a few different times in slightly different ways.)
Basic Q & A related to the position.
First interview Tell me about your life story - pick any point in your life and start from there. How would you react in a situation where you have a disagreement Second Interview Teach me something! What is your 5 year goal?
Who are you as a person? Tell us more about your current role.
What is something you're not interested in doing in your new position?
My experience with technical support.
How would you deal with finding a new problem and there was no solution available anywhere
You are familiar with networking protocols and the OSI model?
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