Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
Have you ever had an upset customer that you helped feel satisfied after assisting them? What did you do to assist them?
What is your salary expectation? How can you handle negative persons? Do you know how to troubleshoot ? Are you flexible with shifting schedule?
Optional , Availability Work skills What would you do scenarios Job details
What was the past experiences that apply to the job position?
Asked questions about how you would handle specific situations
They evaluated my capacity to identify errors.
Explain a time where you had to help or perform an act of customer service
What qualities do you have to offer Telenetwork
What do you feel makes you qualified for this position?
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