What was my past experiences at other jobs?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
Tell me about a time you had a difficult customer..
Do you have technical support experience? Do you have sales experience?
all pretty common
How have you turned a negative customer experience into a positive sale?
How do you deal with starting a new job? Have you ever come up with a new idea that was implemented? What is a DVR? What does URL stand for? DNS? Name some cables you hook up a cable box with. First thing you do when your own internet goes out. What would you do if internet went out while you were working at Cox? What do you think this job entails? What happens if you watch a standard definition movie on an HD set? What format do you watch movies in?
There was nothing too difficult. The roleplay might be difficult for those who are comfortable with cross selling as you are expected to transition into that after you finish troubleshooting.
.basic questions related to cv
Basic interview questions related to "what would you do if this happened" or "tell me about a time when this happened". There were also some questions to determine your computer literacy (i.e. what is a hard drive?).
Give an example when you have to explain steps to a person but they couldn't see you. Give an example of how you handled a difficult customer. Can you explain a time when you have to implement a change for the company.
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