Linux round I was given a machine where nslookup doesnt work but the dns hostname can be pinged,
Technical Support Specialist Interview Questions
Technical Support Specialist Interview Questions
A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.
Top Technical Support Specialist Interview Questions & How to Answer
Question 1
Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?
How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2
Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?
How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3
Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?
How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.
18,055 technical support specialist interview questions shared by candidates
Network Simulation Exercise, with multiple issues - in this exercise they are testing a lot of aspects although the exercise may broadly be focused on BGP peering failure for example, watch out for everything subnet mask, arp etc.
Typical Interview questions + more difficult technical understanding questions of networking, application troubleshooting, and customer service.
Technical experience related questions asked
What is your biggest weakness?
How would you improve customer experience?
Recruiting, Recruiters KPI, Challenges and suggestions on the profile
Why would you leave your current job Technical questions on Informatica, RDBMS, Project management Challenges of past project implementation Career path Salary expectation
What is one of your weaknesses
How to do Rollback in SQL even if we commit?
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