A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.
When using the Frame.io API to complete the technical assessment, what are some things that you noticed about it? Explain your reasoning for selecting the solution you implemented, and your steps taken to execute it. Elaborate on any possible issues with your solution, and any caveats that a hypothetical customer should be aware of.
Describe some of the projects you have worked on
Describe the courses you have taken that are relevant to this position. What did you like about the courses
What is your technical background, how deep can you solve problems
there was a simple small written exam then a role play
The first stage of our candidate process from here is to complete a short take home test
Tell me about yourself and your old roles.
Do you have any experience with help desk support?
1. Basics of Microsoft Excel 2. What is the process of troubleshooting if the website is not getting open? 3. How you will prioritize a ticket? 4. How you will treat if the customer is in anger?
Questions on my interest and knowledge of the company. Situational questions regarding my future role's duties as well as practical questions that tested my documentation and coding skills.
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