1.What is the difference between customer service and customer experience? 2. Why do you want to work at TD, specifically Easyline Specialist, apart from the career development opportunities within TD? 3. If you get 10 rejections from clients, what would you do? 4. Sales Role Play 5. Call center Role Play
Give an example of when you went out of your way to provide the best customer service.
They gave a banking scenario and we had to discuss how go take care of it.
Performance review by previous employer
What is your biggest weakness?
Why TD
Customer experience in the past. A lot of scenarios story you have to come up with.
experience based on my resume
Why do you want to work at TD
How could you make a customer aware of negative news?
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